Help Center
How can we help?
Straight answers for every part of Neuradesk, from your first resume upload to deleting your account. Search below, or browse by topic.
Getting started
Uploading your first resume
Which file types work, the 10 MB limit, what the analyzer does with your file, and what to do when a scanned PDF will not read.
Contacting support
The right email address for your problem, realistic response times, and what to include so your first message is the only one you need to send.
Resume and ATS
Understanding your ATS score
What the 0 to 100 score measures, the eight areas it grades, why we do not claim ATS auto-reject resumes, and which panels need Pro or Premium.
Tailoring your resume to a job description
How JD tailoring works inside Resume Studio, what it will and will not change, the change log, and how to revert to your original.
Interview Coach
Portfolio
Jobs and tracker
Smart Jobs: the match reason, and where your application lands
How the one-line match reason is computed, why some rows have no reason, and the difference between Recruiter pipeline and Company site applications.
Tracking your applications with the Job Tracker
The Funnel, Timeline, and Cards views, the six pipeline stages, what gets added automatically, and why you might see sample rows at first.
Career Passport
Career Passport visibility: PUBLIC, LINK_ONLY, and PRIVATE
Exactly who can see your passport in each mode, how share links with expiry and one-time use work, and how click-to-reveal protects your contact details.
Verified badges and the Career Health score
What the verified mark actually proves, why LinkedIn shows a badge but no link, and how the Career Health score is computed without ranks or percentiles.
Account and billing
Plans, pricing, and the Job-Switch Pass
What Free, Basic, Pro, and Premium include, what they cost in India, how the 3-day trial works, and when the one-time Job-Switch Pass is the better buy.
Cancelling your subscription and getting a refund
How cancellation works, when your access ends, the 7-day and 30-day refund windows, and exactly what to email support to get a refund processed.
Payments: Razorpay, Stripe, and what we never store
How Neuradesk takes payment in India and internationally, which payment methods work, and why your card number never touches our servers.
Privacy and data
Your data and the AI providers that process it
Exactly which AI providers receive your resume text, what DeepSeek's role is, what gets saved automatically, and how long results are kept.
Deleting your account
How deletion works, what is erased immediately, what is deliberately kept, and what to do when deletion is blocked because you own a workspace.