We want you to be confident in your purchase. If Neuradesk.ai isn't the right fit, we offer a straightforward refund process — no hoops, no hidden clauses.
1. Free Tier
Neuradesk.ai offers a free tier with limited features. No payment is required and no refund applies.
If you signed up for a free account, you will never be charged unless you explicitly upgrade.
2. Subscription Plans
Paid plans (PRO, Premium) are billed monthly or annually through Razorpay.
Your subscription renews automatically at the end of each billing cycle unless cancelled.
You can cancel anytime from your account Settings page — cancellation takes effect at the end of the current billing period.
3. Refund Eligibility
Full refund within 7 days: If you are unsatisfied with a paid plan, you may request a full refund within 7 days of your initial purchase or renewal.
Pro-rated refunds for annual plans: Annual subscribers who cancel after 7 days but within 30 days may receive a pro-rated refund for unused months.
No refund after 30 days: Refund requests made more than 30 days after purchase or renewal are not eligible.
Upgrade/downgrade: If you downgrade mid-cycle, the remaining balance is applied as credit toward future billing. No cash refund is issued for downgrades.
4. How to Request a Refund
Email support@neuradeskai.com with your account email and the reason for your request.
Include your Razorpay transaction ID (found in your payment confirmation email).
We process all refund requests within 5 business days.
Approved refunds are returned to your original payment method. Processing time depends on your bank (typically 5–10 business days).
5. Non-Refundable Items
AI credits or tokens consumed during your subscription period.
One-time purchases (if applicable in the future).
Accounts terminated for violating our Terms of Service.
6. Chargebacks
If you file a chargeback with your bank instead of contacting us, we reserve the right to suspend your account pending investigation.
We encourage you to reach out to us first — we resolve most issues within 24 hours.
7. Changes to This Policy
We may update this policy with 30 days advance notice to active subscribers.
Continued use after changes constitutes acceptance of the updated policy.