Cancelling your subscription and getting a refund

Cancelling

You can cancel anytime from your account Settings page. Cancellation takes effect at the end of the current billing period: you keep access to everything you paid for until that date, and you are not charged again after it.

If you are still inside the 3-day free trial, cancelling means you are never charged at all. The 1 rupee card authorization from signup is automatically refunded.

If you cannot find the cancel option or anything goes wrong, email support@neuradeskai.com from your account email and we will cancel it for you. Billing requests are answered within 24 hours on business days.

Refund windows

The full policy lives on the refund page. The short version:

• Within 7 days of an initial purchase or a renewal charge: full refund, no questions.
• Annual plans, after 7 days but within 30 days of purchase: pro-rated refund for the unused months.
• After 30 days: no refund, but cancellation still stops future charges.
• Downgrades are settled as account credit toward future billing, not cash.

Not refundable: AI usage already consumed during the billing period, and accounts terminated for Terms of Service violations.

How to request a refund

Email support@neuradeskai.com with:

1. The email address on your Neuradesk account.
2. The reason for the request.
3. The Razorpay transaction ID from your payment confirmation email.

Requests are processed within 5 business days. Refunds go back to the original payment method; banks typically take another 5 to 10 business days to settle.

One caution: filing a chargeback with your bank instead of contacting support first can lead to account suspension while the dispute is investigated. Email us first, it is faster for everyone.