Cookie Policy

Effective: March 19, 2026

We use as few cookies as possible and never for advertising. This page explains exactly what cookies we set, why, and how to control them.

Cookie	Purpose	Duration	Type
next-auth.session-token	Keeps you signed in securely	Session / 30 days	Essential
next-auth.csrf-token	Prevents cross-site request forgery	Session	Essential
next-auth.callback-url	Redirects you after sign-in	Session	Essential
locale	Remembers your language preference	1 year	Functional
cookie-consent	Stores your cookie preference choice	1 year	Essential
_ga / _ga_*	Google Analytics: anonymous usage patterns	2 years	Analytics

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help sites remember your preferences and understand usage patterns.
Neuradesk.ai uses cookies to keep you signed in, remember your language, and, with your consent, understand how the platform is used so we can improve it.

Essential Cookies: Required for authentication, security, and core functionality. The site cannot function without these. No consent required.
Functional Cookies: Remember your preferences (language, theme). These improve your experience but are not strictly necessary.
Analytics Cookies: Help us understand traffic and usage patterns via Google Analytics. Only set with your explicit consent. All data is anonymized.

Google Analytics: We use Google Analytics 4 to measure page views and feature usage. Google may set its own cookies. You can opt out using the Google Analytics opt-out browser add-on.
Razorpay: During checkout, Razorpay may set cookies for payment processing and fraud prevention. These are governed by Razorpay's cookie policy.
We do not use advertising cookies, retargeting pixels, or social media tracking cookies.

When you first visit Neuradesk.ai, a consent banner lets you accept or decline non-essential cookies.
To change your choice later, clear this site's stored data in your browser. The consent banner asks again on your next visit.
You can also clear cookies through your browser settings. Note: clearing essential cookies will sign you out.
Browser controls: Most browsers let you block or delete cookies. Check your browser's help documentation for instructions.

The Do Not Track (DNT) browser signal has no agreed standard and we do not currently act on it. Declining analytics in the consent banner is honoured, and that choice is what controls whether Google Analytics loads.

We may update this Cookie Policy as we add new features or change third-party providers.
Material changes will be reflected with an updated effective date at the top of this page.