We use as few cookies as possible and never for advertising. This page explains exactly what cookies we set, why, and how to control them.
Cookie
Purpose
Duration
Type
next-auth.session-token
Keeps you signed in securely
Session / 30 days
Essential
next-auth.csrf-token
Prevents cross-site request forgery
Session
Essential
next-auth.callback-url
Redirects you after sign-in
Session
Essential
locale
Remembers your language preference
1 year
Functional
cookie-consent
Stores your cookie preference choice
1 year
Essential
_ga / _ga_*
Google Analytics — anonymous usage patterns
2 years
Analytics
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help sites remember your preferences and understand usage patterns.
Neuradesk.ai uses cookies to keep you signed in, remember your language, and — with your consent — understand how the platform is used so we can improve it.
2. Types of Cookies We Use
Essential Cookies: Required for authentication, security, and core functionality. The site cannot function without these. No consent required.
Functional Cookies: Remember your preferences (language, theme). These improve your experience but are not strictly necessary.
Analytics Cookies: Help us understand traffic and usage patterns via Google Analytics. Only set with your explicit consent. All data is anonymized.
3. Third-Party Cookies
Google Analytics: We use Google Analytics 4 to measure page views and feature usage. Google may set its own cookies. You can opt out using the Google Analytics opt-out browser add-on.
Razorpay: During checkout, Razorpay may set cookies for payment processing and fraud prevention. These are governed by Razorpay's cookie policy.
We do not use advertising cookies, retargeting pixels, or social media tracking cookies.
4. Managing Your Cookies
When you first visit Neuradesk.ai, a consent banner lets you accept or decline non-essential cookies.
You can change your preference at any time from the cookie settings link in the footer.
You can also clear cookies through your browser settings. Note: clearing essential cookies will sign you out.
Browser controls: Most browsers let you block or delete cookies. Check your browser's help documentation for instructions.
5. Do Not Track
We respect the Do Not Track (DNT) browser signal. When DNT is enabled, we disable analytics cookies automatically.
6. Updates to This Policy
We may update this Cookie Policy as we add new features or change third-party providers.
Material changes will be reflected with an updated effective date at the top of this page.
7. Contact
Questions about cookies? Contact us at privacy@neuradeskai.com.