Getting started
Contacting support
The right email address for your problem, realistic response times, and what to include so your first message is the only one you need to send.
Updated August 7, 2026
Where to write
Support runs on email. Pick the address that matches your problem:
- General help and how-to questions: support@neuradeskai.com, answered within 24 hours on business days.
- Billing and refunds: support@neuradeskai.com, answered within 24 hours and prioritized.
- Bug reports: support@neuradeskai.com, answered within 48 hours.
- Privacy and data requests: privacy@neuradeskai.com, answered within 48 hours.
- Security vulnerabilities: security@neuradeskai.com, acknowledged within 24 hours. Please use this address rather than a public report.
The contact page lists the same channels.
What to include
One complete first email beats three short ones:
- The email address on your Neuradesk account.
- What you were doing, what you expected, and what happened instead.
- For billing: the Razorpay transaction ID from your payment confirmation email.
- For bugs: your browser, your device, and a screenshot if the problem is visible.
Before you write
Most questions in our inbox are answered in this Help Center: cancellation and refunds, plans and pricing, and account deletion cover the majority. The search box on the Help Center home searches every article.