Tele - Sales

Swiggy - Dine Out

• Manage restaurant and merchant accounts, oversee day-to-day account operations, and build strong partner relationships.
• Handle restaurant content management, table reservations, merchant payouts, and resolve operational issues across assigned accounts.
• Collaborate with Key Account Managers (KAMs) on merchant management, escalations, partner requirements, and business-related requests.
• Act as a liaison between restaurant partners and internal teams, ensuring timely follow-ups and effective communication.
• Identify and address operational concerns, coordinate with relevant teams, and ensure smooth execution of account-related processes.
• Support partner success through proactive stakeholder coordination, issue management, and operational support.
• Maintain accurate account information and ensure partner requirements are met within defined processes.