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Key Account Manager I

Swiggy

  • Kolkata, WB, India
  • full-time
  • Posted today

Job Description

  • Complete ownership of Gourmet Accounts maintaining a sustainable and mutually profitable growth on business.
  • Build a long term strategic partnership with high value accounts, leveraging JBPs to drive market share for Swiggy
  • Use data resources available across business metrics to build deeper insights for partners on a regular basis.
  • Manage and own complete the P&L across partners effectively. Understanding of Partner’s P&L and business decisions based on the same is expected.
  • Manage and Coordinate Onboarding, POS integration, Menu changes, Operational Performance metrics, Streamline processes and systems to maximize customer experience.
  • Align monthly activation on consumer offerings and In App marketing interventions in conjunction with the internal teams.
  • Continuously create new growth avenues for restaurants on the platform with deeper engagements.
  • Look to partner on Out of App marketing solutions which can propel faster growths for the brand on the platform.
  • Ability to resolve partner issues, escalate to right internal stakeholders to resolve all issues/queries effectively.
  • Be on top of competitive landscape in terms of partners positioning in the ecosystem
  • Being the face of Swiggy in the market and standing up for the values we believe in.
  • Graduate with 3+ years of experience in Sales or Account Management.
  • Good working knowledge and experience of e-commerce activities and all online marketing channels
  • Confident, Pleasing and a go-getter personality
  • Effective communication skills
  • Analytical, good excel skills.
  • Proficient with data analysis, presentation and strategy building. Result oriented, data forward and a problem solving approach towards business.
  • Attitude & Aptitude for Sales.
  • Should be a team player, working alongside people from all walks of life.
  • Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally.
  • Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence for change to increase effectiveness and success on campaigns.