Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking a Senior Solution Consultant to serve as the lead technical pre-sales advisor for our Brazil State & Local Government District . This role is responsible for driving technical strategy across the district's most strategic opportunities, partnering with customers throughout the sales cycle to lead discovery, technical validation, solution architecture, and executive-level conversations that demonstrate how ServiceNow delivers measurable business outcomes.

Combining business acumen, technical expertise, solution architecture, and consultative selling skills, the successful candidate will support complex enterprise opportunities, build compelling technical visions, and guide customers through their digital transformation journeys leveraging workflow automation, AI-powered solutions, and intelligent business processes.

As a hands-on technical leader within the district, this individual will develop trusted relationships with customer technical stakeholders, architects, and decision-makers, lead proof-of-concepts and high-impact demonstrations, and help shape the technical sales strategy for the territory. Working closely with Sales, Product, Partners, and Customer stakeholders, the Senior Solution Consultant will also mentor junior Solution Consultants, share best practices, and contribute to the growth and success of the broader Solution Consulting team.

Lead discovery workshops and technical validation activities for strategic sales opportunities.
Understand customer business challenges and translate them into compelling platform-based solutions.
Design and present solution architectures aligned to customer business outcomes and transformation objectives.
Deliver impactful demonstrations tailored to executive, business, and technical audiences.
Build and execute proof-of-concepts (POCs) and technical validations for complex opportunities.
Serve as a trusted advisor to customer architects, IT leaders, and business stakeholders.
Partner closely with account teams to develop winning technical strategies for enterprise sales pursuits.
Position ServiceNow AI capabilities, workflow automation, and intelligent automation solutions to address customer priorities.
Coach and mentor junior Solution Consultants on discovery methodology, technical storytelling, and solution positioning.
Contribute to team enablement, best practices, reusable assets, and knowledge sharing programs.

Lead technical strategy for complex enterprise opportunities throughout the sales lifecycle.
Conduct detailed customer discovery and requirements analysis.
Architect solution approaches leveraging the ServiceNow Platform and broader enterprise ecosystems.
Develop and deliver technical demonstrations, workshops, and executive presentations.
Build hands-on prototypes and proof-of-concepts to validate customer use cases.
Address technical objections and provide guidance on architecture, integration, security, and scalability considerations.
Establish strong relationships with customer technical stakeholders, enterprise architects, and IT leadership.
Support opportunities involving multi-product and cross-platform solution designs.
Maintain a balance of approximately 70% customer-facing presales activities and 30% team leadership, mentoring, and enablement.
Collaborate with Product Management, Product Marketing, and Customer Success teams to drive continuous improvement.

Qualifications

7+ years of experience in Solution Consulting, Pre-Sales, Technical Sales, Enterprise Software, or related customer-facing roles.
Proven experience supporting complex enterprise software sales cycles.
Demonstrated success in technical leadership across strategic opportunities with significant business and technical complexity.
Strong understanding of enterprise architecture principles, cloud technologies, integration patterns, and workflow-based platforms.
Hands-on experience building technical demonstrations, prototypes, and proof-of-concepts.
Experience presenting to both technical and executive audiences.
Deep knowledge of AI-driven solutions, intelligent automation, workflow automation, and digital transformation initiatives.
Strong consultative selling and stakeholder management skills.
Professional-level English and Portuguese.

Experience with the ServiceNow Platform.
Experience supporting Public Sector, State Government, Local Government, or regulated industries.
Knowledge of enterprise SaaS platforms and ecosystem integrations.
Experience coaching or mentoring junior consultants and technical teams.
ServiceNow certifications or equivalent enterprise platform certifications.
Spanish language skills are a plus.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.