Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is seeking a Partner Technology Architect — Technology Partners to serve as the primary strategic and technical interface across our Technology Partner ecosystem, spanning three distinct partner types: Technology Partners and Builders (ISVs), Strategic Technology Partnerships, and Hyperscalers. This role sits at the intersection of partner technical enablement, joint solution development, platform co-innovation, and pre-sales excellence.

You will work across the full spectrum of technology partnerships — from guiding ISVs building differentiated applications on the Now Platform, to driving joint reference architectures and integration strategies with strategic technology partners like Tanium, Boomi, and others, to enabling joint GTM programs and cloud-native innovation with hyperscalers including AWS, Google Cloud, and Microsoft Azure.

This role requires the versatility to adapt engagement models across partner types: deep platform architecture and Store certification expertise for ISVs, integration strategy and joint solution positioning for strategic tech partnerships, and cloud infrastructure alignment and marketplace orchestration for hyperscalers. Across all three, the common thread is translating ServiceNow’s AI platform capabilities into differentiated, commercially viable partner solutions that drive customer outcomes.

As a Partner Technology Architect — Technology Partners, you will own the technical advisory relationship across assigned technology partners — from initial engagement and architecture through co-innovation, validation, and scaled commercialization. You will tailor your approach to three distinct partnership models:

Guide Technology Partners through onboarding, technical architecture planning, and solution validation aligned to the Partner Co-Innovation Framework.
Co-create differentiated, validated solutions aligned to strategic growth areas including AI Agents, industry verticals, and platform extensibility.
Drive partners through the Co-Innovation Lifecycle (Phases 0–5) ensuring solutions meet architecture, security, and quality standards for Store certification.
Guide partners through Store certification, packaging standards, and Protection Policy requirements for IP protection; advise on monetization models and Accelerator-to-Product graduation.

Architect and validate joint integration patterns between ServiceNow and strategic technology platforms, ensuring bidirectional data flows, workflow orchestration, and AI interoperability.
Co-develop reference architectures, joint solution blueprints, and technical collateral that articulate the combined value of ServiceNow with partner technologies across enterprise use cases.
Lead technical discovery and joint solutioning sessions with strategic tech partner engineering and product teams to identify integration opportunities and whitespace.
Support joint GTM motions by providing technical validation, competitive positioning, and solution demonstrations that showcase integrated capabilities to end customers.
Maintain deep understanding of strategic partner product roadmaps and capabilities to identify co-innovation opportunities and ensure alignment with ServiceNow platform evolution.

Enable joint GTM programs with AWS, Google Cloud, and Microsoft Azure by developing cloud-native reference architectures, deployment patterns, and infrastructure alignment guidance.
Advise on AI separation strategies, Workflow Data Fabric as the integration plane, cost controls, and data residency and security considerations for hyperscaler-hosted deployments.
Support marketplace listing strategies and co-sell programs across hyperscaler ecosystems, ensuring ServiceNow solutions are positioned effectively alongside cloud infrastructure offerings.
Drive partner understanding of how ServiceNow’s AI platform complements and extends hyperscaler AI services (AWS Bedrock, Azure OpenAI, Google Vertex AI) rather than competes.
Facilitate joint technical workshops and innovation labs that demonstrate the combined power of ServiceNow workflows with hyperscaler infrastructure and AI services.

Help all technology partner types embed and leverage AI capabilities within their solutions, showcasing platform-native features including AI Agents, workflows, and intelligent automation.
Drive partner understanding of AI governance, responsible AI practices, and compliance requirements for AI-enabled solutions.
Represent partner needs back to product and engineering teams to influence roadmap alignment and platform capability priorities.
Track partner innovation trends, competitive landscape, and emerging technology developments to inform Technology Partner program evolution across all three partner types.

Qualifications

8+ years in technical sales, pre-sales, solution architecture, or technical consulting with enterprise software platforms.
Proven experience working across technology partner ecosystems including ISVs, strategic technology partnerships, and/or cloud infrastructure providers.
Strong understanding of SaaS application architecture including scoped applications, multi-tenancy, API design, platform extensibility, and integration patterns.
Experience designing and validating integration architectures between enterprise platforms, including API-based integrations, event-driven patterns, and data synchronization strategies.
Working knowledge of cloud infrastructure platforms (AWS, Azure, GCP) and how enterprise SaaS platforms operate within cloud-native ecosystems.
Experience guiding partners through complex solution designs, certification processes, and commercialization across marketplace and direct distribution models.
Working knowledge of AI/ML concepts and the ability to guide partners on embedding AI capabilities into platform-native and integrated solutions.
Excellent communication skills with executive presence; ability to engage with CxO-level audiences at both partner organizations and end customers.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Experience with ServiceNow platform development and/or ServiceNow certifications (CSA, CAD, CIS).
Experience building and publishing applications on enterprise platform marketplaces (ServiceNow Store, AWS Marketplace, Azure Marketplace, Salesforce AppExchange).
Direct experience working with or at hyperscaler organizations (AWS, Google Cloud, Microsoft) in alliance, partner, or solution architecture roles.
Experience with strategic technology partnership development, including joint reference architecture creation, integration certification, and co-sell program execution.
Background in business development, partner go-to-market planning, or technology alliance management.
Design Thinking training or certification; experience applying co-creation methodologies.
Deep knowledge of at least one industry vertical (Financial Services, Healthcare, Manufacturing, Public Sector).
Familiarity with competitive ISV platforms, iPaaS solutions, and cloud-native application development patterns.

Perform platform configuration, development, or solution delivery on behalf of partners.
Own commercial contracts, Store pricing, marketplace economics, or financial program management.
Manage day-to-day partner relationships (coordinates with Technology Partner Management and Hyperscaler Alliance teams).
Perform Store certification or marketplace listing testing (supports readiness; certification and marketplace teams own processes).
Own hyperscaler commercial negotiations or cloud consumption commitments (coordinates with Hyperscaler Alliance leadership).

Travel for partner, customer, and organizational activities up to 25%.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.